SHIPPING POLICY
Thank you for shopping at Diamond Afro Market. This Shipping Policy outlines the terms and conditions regarding the shipment of orders placed through our online grocery market.
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1. Order Processing Time
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a. We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and holidays.
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b. During peak seasons or promotional periods, order processing times may be slightly longer. We appreciate your patience and understanding.
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2. Shipping Methods and Rates
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a. We offer various shipping methods for domestic orders, including standard shipping, expedited shipping, and express shipping. The available shipping options and rates will be displayed at checkout.
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b. Shipping rates are calculated based on factors such as order weight, destination, and selected shipping method. You can view the estimated shipping cost before completing your purchase.
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3. Delivery Timeframes
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a. Delivery times vary depending on the shipping method selected and the destination of the order. Estimated delivery timeframes will be provided during checkout and may vary based on factors beyond our control, such as weather conditions or carrier delays.
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b. For orders containing frozen items, please note that a minimum of 3 business days in transit is required to ensure the items remain frozen. Orders will not be shipped if those 3 days fall into the weekend to prevent thawing during transit.
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4. Order Tracking
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a. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery through the carrier's website.
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b. Please allow up to 24-48 hours for tracking information to be updated in the carrier's system after your order has been shipped.
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5. Shipping Restrictions
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a. We currently ship to select domestic destinations within the United States. However, there may be certain locations to which we are unable to ship due to carrier limitations or other reasons. If your location is not eligible for shipping, you will be notified during checkout.
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b. Some products may also be subject to specific shipping restrictions or regulations imposed by local authorities. We reserve the right to cancel orders for restricted items or locations.
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6. Order Changes and Cancellations
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a. Once an order has been placed, changes or cancellations may not be possible due to our fast order processing system. If you need to make any modifications to your order, please contact us immediately, and we will do our best to accommodate your request.
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7. Contact Us
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If you have any questions, concerns, or inquiries regarding our Shipping Policy or the shipment of your order, please contact us at:
Diamond Afro Market
info@diamondaffromarket.com
1-832-732-1737
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By placing an order with Diamond Afro Market, you agree to abide by the terms and conditions outlined in this Shipping Policy. We appreciate your business and thank you for choosing Diamond Afro Market for your grocery needs.